Question 1

Appointment & Cancellation Policy

Accepted Answer

Appointments are 30 minutes in durationPlease show up on time - no more than 10 minutes before your appointment time and no later than 10 minutes after your appointment time, patients arriving later than 10 minutes after their appointment time will not be seenPatients are asked to provide at least 24 hours notice for cancellations or changes of appointmentLate cancellations (less than 24 hours) and missed appointments will be charged the full appointment fee and this must be paid prior to another appointmentPlease contact d9physiotherapy@gmail.com to cancel or reschedule appointmentsRepeated missed appointments may result in dischargeFirst appointment must be paid in advance through the payment link on the website

Question 2

Payment Policy

Accepted Answer

Payments must be paid through the payment link on the website to confirm the 1st appointment

Card payments can be accepted for return appointments in the clinic

Consultation fees must be paid in full after which you will be issued a receipt

Patients are responsible for understanding their own insurance coverage - receipts can be submitted to your health insurer to claim reimbursements

Check with your own health insurer in regards to your health insurance plan for further details

Question 3

Consent to Treatment Policy

Accepted Answer

Physiotherapy assessment and treatment involve physical examination, manual therapy, exercise prescription, and clinical discussion.

Patients will be informed of the risks, benefits, and alternatives to treatment and may withdraw consent at any time.

Question 4

Behaviour Policy

Accepted Answer

At D9 Physiotherapy it is our policy to treat all of our patients with respect and courtesy. We expect the same in return to all of our staff members.
 
Any aggressive or inappropriate behaviour towards staff will result in the patient being asked to leave the practice.

Question 5

What to expect on your first review

Accepted Answer

During your initial appointment, your physiotherapist will take a detailed history to better understand your condition. We will ask questions about when and how your symptoms began, where you are experiencing pain or discomfort, and what activities or movements aggravate or relieve your symptoms.
The more information you can provide, the easier it will be for us to identify the root cause of the problem and develop an effective treatment plan tailored to you.
We will then carry out a physical assessment of the affected area(s), which may include evaluating your movement, strength, flexibility, posture, and functional activities.
Once we have completed the assessment, we will discuss:
Your diagnosis and likely cause of symptoms
Recommended treatment options and techniques
Expected recovery timeline
Advice and exercises you can do at home to support your recovery and help manage your symptoms
Our goal is to help you understand your condition and work with you to achieve the best possible outcome.

FAQ

Frequently asked questions

Appointment & Cancellation Policy

Payment Policy

Consent to Treatment Policy

Behaviour Policy

What to expect on your first review